Everything you need to know about how we deliver your charts and how to handle returns, exchanges, and damaged goods.
Shellback Marines is committed to delivering your nautical charts and hydrographic products swiftly, safely, and at no extra cost. Please read the sections below to understand how your orders are handled from payment through to delivery and beyond.
We accept a wide range of payment options to make your purchase as convenient as possible.
Shellback Marines ships within India only and uses reputable courier companies to ensure your charts arrive safely and on time.
While we use reputable couriers and work around the clock to ensure timely delivery, Shellback Marines cannot be held responsible for shipping delays due to natural disasters, strikes, bank holidays, or situations beyond our control.
Express delivery charges, if applicable, will be calculated as per actuals and communicated to you prior to dispatch.
Orders once placed cannot be cancelled or changed once they have been dispatched.
To cancel an order before dispatch, please call us on +91 9742172784 as soon as possible.
Due to hygiene and safety concerns, Shellback Marines operates a strict no-exchanges or refunds policy across the website.
This guarantees that every product you receive is:
This is an unparalleled commitment in an eCommerce landscape driven by returns and exchanges.
If there is a genuine case for exchange, please contact us at abhisek@shellbackmarines.com within 3 days of receiving your order. We handle these exchanges on a case-by-case basis.
In the event that a product reaches you in a damaged condition, please email us at abhisek@shellbackmarines.com within 3 working days of receipt.
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